Generally questions you will meet during you choose the suitable machine, let you have no worried:
1. If ours country’s power supply is not 3ph 380v 50hz,different as you use in china,could you afford the suitable machine to us?
Yes,we can afford the suitable machine accrodingly your power supply,for eg:3ph 415v 50hz,3ph 380v 60hz,3ph 440v 60hz,3ph 220v,60hz.
2. What is the material for the case of the machine?
We use all stainless steel for the parts directly connect with the food.
3. What is the brand of Motor?eletronic components?
We use ABB or SIEMENS,it depends on your requirements.
4. If i can use one production line to produce many different sanck?
one produciton line can produce only one category,but can produce different shape with change different molds.
5. What kind of fuel we can choose to start production?
You can choose gas,diesel,eletricity as fuel,but pls tell your idea to our sales when you ask for quotaiton.
6. Could we visit your factory to check the machine carefully?
Of course,we warmly welcome your coming to our factory to discuss of the detail.
7. How long is your machine’s gurantee time?
Normally our gurantee time is one year except for the easy broken parts.
8. Could you afford technician team to help ours installation and commissioning?
We can send technician team to your country to help installation,we have professional teams with rich experience to do this job.
9. If we have very special requests for the production line,could you help me to work on it?
Yes,we can afford customerized service, we have one technical team to focus on this job,so they can afford the best service to you.
10. What is the workshop size required?
The production line can be put in straight and also can change the direction according to your factory size, we can design the layout according to your factory size.
11. What is the processing time after order ?
It will be finished within 30 days after confirmation.
12. What is the payment Item?
30% by T/T as deposit, 70% by T/T or Sight L/C before the shipment.
13. When can we ship the machines?
When the machines nearly finished, we will notice you 7 days in advance, then you can come to check it here before the shipment.